Customer Service Specialist - Credit Controller

Unilever is currently hiring for Customer Service Specialist – Credit Controller

Reports to: Head of Customer Experience Ethiopia

Scope: Local

Location: Addis Ababa

Terms & Conditions: Full time

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The job holder is accountable for E2E credit granting & collection process through the consistent application of the company’s credit policy, with the goal of optimizing the mix of company sales and bad debt losses.           

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Set up and execute the credit control system: Assessing customer's credit worthiness and deciding whether to offer the credit including, Setting up terms & Conditions of credits
• Daily monitoring of Unilever’s Bank Accounts & responsible for posting of each Key Distributors (KDs) deposits in SAP system.
• Preparing Cash Receipt Voucher (CRV) for each deposit made by Key Distributors & subsequent disbursement.
• Responsible for collecting and posting of Withholding Tax Receipt from Distributors.
• Maintain proper master record & filing of all Withholding Tax, Checks, Bank Guarantees to ensure traceability on requirement.
• Ensure that all transactions are compliant with company's credit policies and country regulations
• Meet cash collection, Over drafts & debtors day targets set by the company.
• Respond promptly and completely to both client and internal enquires.
• Providing Ad-hoc reporting as and when requested by management
• Regular liaison with KD Finance team, Field team and customers so that credit issues are resolved smoothly, and customers are paying on time in full.
• Handle disputed bills and negotiate to bring payment within the agreed terms.
• Chase Overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all.
• Identifying changes in payment trends, or risks related and propose actions to avert indebtedness
• If a customer has defaulted on payment, then making sure right actions are taken as per policy incl. stopping supply and informing credit Controller, Leadership & Legal Team on strategies to make sure recovery is possible.
• Sending customer statements and ensuring monthly account reconciliations are signed off
• Support in developing the credit management capability within the practice & Drive simplification of processes in credit control area

Experiences & Qualifications

• Strong analytical and advanced excel skills incl. PowerPoint presentation
• Excellent and strong business communication and business partnering skill to both internal and external stakeholders.
• The ability to work under pressure and to deadlines.
• SAP system Experience
• Bachelor’s degree in accounting / finance. With 3+ years’ experience in Finance.

Skills

• Strong Analytical and Advanced Excel Skills
• PowerPoint presentation skills
• Communication
• SAP
• Power BI
• Collaboration
• Attention to detail
• MS Office
• Stakeholder Management
• Customer Service

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.