Assistant Manager - Customer Service & Logistics - Ceytea

Join us as Assistant Manager Customer Service & Logistics - Ceytea

Function: Supply Chain
Reports to: Factory Manager - Ceytea
Scope: Local
Location: Agarapathana - Ceytea Factory
Terms & Conditions: Full - Time

JOB PURPOSE

Unilever is a place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are someone who aspires to a career in Supply Chain, then this role is just for you. You’ll be part of a team that believes in doing work that matters — for people and the planet.

KEY RESPONSIBILITIES

NPI – Local:
(1) Buying products and services
• At the right price
• From the right source
• At the right specification that meets users needs
• In the right quantity
• For delivery at the right time
• To the right internal customer
(2) Manage the procurement process and the supply base efficiently and effectively.

(a) Evaluation and selection of suppliers
• All purchases should go through the approved procurement processes.
• Engineering and other functional inputs are part of this process.

(b) Review of specifications
• Review the requirements for the material or service being provided.
• May be able to suggest alternative standardized materials that can save the organization money.
• Periodic review of requisitions can allow greater leveraging of requirements.

(c ) Acting as the primary contact with supplier
• Identification of new potential suppliers and develop relationships.
• Improvement and development of non-competitive existing suppliers.
• Assisting in any of the related issues by the supplier such as payment delays.

RM/PM (Excluding BMF):
(1) Material Resource Planning – RM/PM including inventory control in line with DOH targets.
(2) Coordinate with RM/PM stores and central buying team.
(3) Identifying potential suppliers and obtaining quotations.
(4) Monitor the PO creation and end to end process till RM/PM reach factory. Ensure there are no stock outs.

LOGISTICS:
(1) Analyse and decide on the best suitable logistics arrangement for the incoming orders.
(2) Coordinate with transporters and suppliers to achieve the optimum delivery schedule considering the volumes against cost.
(3) Delivering the goods meeting the targeted lead time.
(4) End to end monitoring until goods reach factory.

NPI-Foreign: - The total NPI imports managed end to end till the goods reach factory. Covers total procurement including negotiation (non-CapEx items), reviewing, buying, payments, logistics, clearance and transportation. Summary of the activities are given below:

• Extracting and evaluation of the requirement for correct spec enabling the supplier to quote. (Eg: Detailed part numbers and machine details)
• Identifying potential suppliers and obtaining quotations
• Review and evaluation of quotations to add value in both technical and pricing data with the support of relevant technical teams. Include price negotiation.
• Decide on the most suitable mode of logistics (Incoterm: CFR, CIF, CPT, FOB, EXW, etc.) and payment term (CAD, TT, LC, etc.)
• PO approval through COUPA system. Ensure timely creation of PO in the systems without errors.
• Ensure the PO is received to the supplier on time and start communications to initiate the order processing
• Preparation of documentation for payment processing and obtaining relevant approvals.
• Coordinating with the payments team and supplier for clarifications and additional data when payment processing
• Follow up with the payments team until the payment is done.
• Continuous follow up with the supplier for order status in meeting the delivery target.
• Communicate the payment details to the supplier
• Arranging clearance agents depending on the incoterm with the help of shipping team.
• Monitor to ensure timely dispatch with all correct documents depending on the mode of dispatch.
• Obtaining relevant copies of dispatch documents from supplier in order to initiate the clearance process
• Preparation of documents for registration for clearance with shipping team
• Involve with the payments teams to arrange customs duty on priority basis in urgent conditions.
• Coordinate with clearance agent in providing information on goods under clearance when required
• Ensure the goods are safely cleared out from customs
• Decide on truck arrangement for transporting. (size, weight, lifting, covered, urgency, route, safety., etc)
• Coordinate with the transporter until the goods reach the factory premises.
• Arranging safe unloading at the factory.
• Ensure goods are delivered in right condition to the requester.

Vendor Management System - Responsible for onboarding, unblocking, and modifying vendor data in the vendor management system.
• Obtain the necessary documents from the vendors.
• Obtain the approvals to submit the request to the Velocity portal.
• Follow up with the individuals or teams in the approval flow.
• Ensure case completion within a reasonable period of time.

In addition, below responsibilities are also within the scope of role:
(1) Responsible for entire warehousing operation at Agarapathana and Ingiriya.
• Overseeing the receipt, storage, and distribution of goods (BMF and other RM and PM) to ensure accurate inventory levels.
• Managing warehouse staff including trainings.
• Ensuring the warehouse complies with safety regulations and maintaining a safe working environment.
• Overseeing the maintenance and proper use of warehouse equipment such as pallet trucks.
• Implementing and improving warehouse processes and systems to enhance efficiency and productivity.
• Managing warehouse budgets and controlling costs to improve profitability.
• Addressing any issues that arise in the warehouse operations, such as inventory discrepancies or shipment delays.

(2) Managing overseas customers to fulfil orders.
• Primary duties include answering customer questions and resolving problems, coordinating with QA, manufacturing and shipping departments and monitoring progress.

(3) Attending audits and providing information.
• PSVs, PACE, SMETA etc.

REQUIRED QUALIFICATIONS

• Bachelors’ Degree in Transport & Logistics Management, Business Management, Supply Chain Management or related discipline.
• 2-3 Years of experience in Supply Chain, especially in Procurement.
• Experience in FMCG industry would be an added advantage.

PREFERRED QUALIFICATIONS

• Lean Six Sigma or TPM practitioner
• ISO safety & FSM certifications

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.