Key Account Manager Carrefour

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

ICE CREAM 

As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. We are in a pivoting moment where we seek to become again a fearless Ice Cream category builder, where we gain back leadership delivering great, indulgent products, making ice cream available at arm’s length.  

With 36 Ice Cream factories across the globe, we produce 3.5 million litons of ice cream each year and employ more than 8,200 joymakers. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), in over 60 countries. Digital Commerce is a great growth accelerator for the business with an ambition to become 1bn business by 2026.

JOB PURPOSE

As a Junior Key Account Manager, your mission is to to develop, negotiate and deliver a win-win Customer strategy and Customer Business Plan through the best integration of our internal category strategy and the strategy of the customers. With the aim to achieve our profit/USG/VMS/... targets & grow our key brands/segments while driving the category growth for the retailer. You love selling, analyzing numbers, building customer relationships, negotiating & working in team. Then you are the person we are looking for!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

As a Junior Key Account Ice Cream, you bring the voice & needs of the customers, channels and shoppers towards the different stakeholders and you work closely with the CSP team and the Carrefour Global Teams/Eureca Lead. Externally you will be the key commercial point of contact for your customer, with support of the National Account Manager, you will be responsible for the negotiations and commercial external relationships (both buyer level and Dircom level and with Eureca. This includes:

•  Commercial: Co-Responsible for 55mio Belgium Ice Cream Business 

• Win: Ensure Ice Cream Belgium business growth, whilst outperforming the market 

• Strategic Vision: Create, develop and implement short- and long-term commercial strategies and plans aligned with the Belgian Ice Cream business goals and objectives. Collaborate with Marketing and CSP on activities and innovation to deliver against channel and category growth opportunities 

• Channel: Drive Channel & Customer negotiation and execution plans, prioritization, field execution, identify commercial opportunities 

•  Financial Targets: deliver financial and non-financial targets and contribute to budget development of promotional plans

• Performance management: manage and monitor commercial activities, using key metrics to evaluate performance  

•  Customer and consumer-Centric Approach: Understand the needs of our customers and ensure their satisfaction. 

• Stakeholder Engagement: Build and maintain strong and profitable partnerships with key stakeholders both externally and internally. Ensure optimal network and relationship management.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Minimum 3+ years of experience in FMCG 

• Experience in commercial and or category development and relationships with clients

•  A can-do mentality and true team player, cultivating a culture of entrepreneurship and inclusiveness. 

•  Fluency in Dutch, French & English

Skills

• Entrepreneurial mindset

• Customer relationship management 

• Confident negotiator

• Team player

•  Strong data analytic 

• Strategic thinking and planning 

•  Business intelligence  

•  Business execution and project management 

•  Problem solving 

•  Category growth management

Leadership

•  You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.