Customer Strategy & Planning Manager Beauty and Personal Care Categories

Business Context & Main Purpose of the Job

The Customer Strategy and Planning Manager for Beauty and Personal Care Categories is responsible for translating the national category & brand strategy into specific channel & customer priorities and plans, while owning the delivery of the short-term financial plan. This role holder collaborates with the Marketing team, Customer Business Development team, Customer Operations, and Finance team to (co)develop strategic plans for the BPC category.

The position will be reporting directly to the Beauty and Personal Care Customer Strategy and Planning Lead.

Main Accountabilities

• Tracking total BPC category/channel business performance. Monitors category/brand/channel market share, financial and execution performance to address issues and opportunities
• Responsible for the S&OP process: forecast accuracy at the BPC category level. Creates, reviews, and changes activities for the S&OP plan, including promotions and trade activations per customer. Accountable for the short-term (6 months) forecast
• Provides input for the monthly S&OP process during activity plan & demand planning meetings & cash-up process (e.g., promo, innovation & pricing plans)
• Actively participating in the Integrated Business Planning process, crafting the Trade Category plan and Jobs-to-Be-Done per channel and customer for BPC categories.
• Responsible for pricing and promo strategy per channel/customer to achieve
  Strategic Price Index target for BPC categories.
• Defining the launch plan for innovation to channels and customers within the BPC categories. Create distribution priorities per category and track closely Total Distribution Points.
• Leading in-store activations for key projects within BPC categories while being responsible for Perfect Store compliance and standards
• Developing national Category management plans (including planograms) for BPC categories to be customized by relevant teams (Customer Activation Team)
• Responsible for SKU reduction (Polaris) and Business waste (Residuals)

Preferred Qualifications

• University Degree at Post-Graduate level
• 4+ years of Brand Building and/or Customer Activation/Account management experience
• Fluency in Greek & English

Preferred Skills

• Advanced analytical skills & business understanding
• Track record in financial understanding / P&L management
• Strong understanding of market, commercial acumen & retail environment
• Able to manage different KPIs and priorities within team and individually
• Results-oriented, with a winning spirit and a growth mindset
• Learning agility and focused on delivering results
• Excellent interpersonal and communication skills

Preferred Interfaces

• Marketing Country Team
• Sales Team (Account/Customer Activation/Field Sales, etc.)
• Customer Operations (Planning/Customer Service, etc.)
• Finance Team
• External Agencies
• CSP Team

Rewards & Benefits

• Hybrid way of working
• Competitive salary with performance-based bonuses
• Unlimited access to Unilever Learning Platform and Trainings that feels more like an adventure and less like a lecture
• Exciting team-building activities because we believe in having fun while achieving greatness
• Health and life insurance for you and your family
• Monthly allowance for lunch

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.