Assistant Manager - Fulfilment Operations

Job Title: Assistant Manager - Fulfilment Operations

Location: Bangalore

About Unilever

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About Bangalore Hub

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

About the Role
This role oversees end-to-end Source-to-Pay (S2P) operations with a focus on PR-to-PO management, supplier coordination, helpdesk support, and system optimization. The position requires strong expertise in COUPA and procurement processes, along with governance and PMO capabilities to ensure compliance, operational excellence, and continuous improvement.

Key Responsibilities

Operational Management

• Oversee PR-to-PO, helpdesk, and automated buying operations managed by the service provider.

• Ensure timely order fulfilment, accurate requisition processing, and resolution of procurement issues.

• Enforce procurement policies, controls, and compliance standards across all service lines.

• Support audits (Corporate, GCAD, SOX, Statutory) and ensure timely closure.

System & Technical Expertise (COUPA)

• Act as COUPA subject matter expert for issue resolution and user support.

• Drive system enhancements, configurations, and testing for efficiency and automation.

• Monitor system performance and implement improvements proactively.

Helpdesk & User Support

• Oversee procurement helpdesk operations ensuring timely query resolution.

• Develop SOPs, knowledge base articles, and training materials to improve user adoption.

• Maintain high customer satisfaction scores for helpdesk services.

Team & Stakeholder Management

• Lead and mentor the operations team for day-to-day procurement activities.

• Collaborate with Finance, IT, and Business Units for seamless S2P operations.

• Manage vendor relationships and ensure SLAs are consistently met.

PMO & Governance

• Develop and maintain project plans for PR-to-PO initiatives ensuring timely delivery.

• Track KPIs (cycle time, compliance, cost savings, user satisfaction) and publish monthly reports.

• Prepare leadership dashboards and presentations for performance reviews.

• Identify risks, manage dependencies, and implement mitigation strategies.

• Drive transformation initiatives and process improvement projects.

Qualifications & Skills

Education:

• Bachelor’s degree in finance, Supply Chain, Business Administration, or related field; MBA, Chartered Accountant, or Procurement Certification (CIPS/ISM) preferred.

Experience:

• 8+ years in S2P/Procurement operations, including 3+ years in a managerial role.

• Proven expertise in order fulfilment, helpdesk management, and vendor/stakeholder engagement.

Technical Expertise:

• Strong functional and technical knowledge of COUPA (P2P, Invoicing, Supplier Portal, Analytics, Configurations).

• Hands-on experience with ERP systems (SAP/Oracle) and procurement automation.

Core Skills:

• Advanced analytical and problem-solving capabilities with a focus on process improvement.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to drive governance, compliance, and PMO reporting for procurement initiatives.

Why Join Us?

• Work on high-impact projects that influence key business decisions.

• Collaborate with cross-functional teams in a dynamic environment.

• Opportunity to innovate and shape operational strategy for the organization.

• Competitive compensation and a culture that values growth and learning.

Please Note:

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.