JobTitle:ProductLead–Customer Development

Location: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are wellloved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challengeideasand disrupt processes;use your energy to make this happen. Our brilliant business leaders and colleagues providementorship and inspiration, so you can be at your best. Every day, nine out of ten Indianhouseholds use our products to feel good, look good and get more out of life – giving us a uniqueopportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us andyou’llbe surrounded by inspiring leaders and supportive peers. Among them,you’llchannel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact onthe businessand the world,we’llwork to help you become abetteryou.

Purpose of Job:

As Product Lead forCustomer DevelopmentProgram, you will play a pivotal role in shaping and delivering end-to-end digital solutions that drive Unilever’s enterprise transformationprogram. This role is central to the success ofthe programand encompasses leadership across ERP and adjacent solution tracks.

You willbe responsible forowning the full lifecycle of solution delivery—implementing the harmonized process from system design to deployment—ensuring alignment withProgramprinciples such as clean-core ERP, lean architecture, and scalable, integrated solutions. Your scope spans delivery of solution on the core for critical business processes in customer development, where you will guide the team through transformation while ensuring operational continuity during the duration of the program.

You will be accountable for the delivery of technical and functional solutionsoncore ERPand partnering withsatellite applicationsfor landingthe programfor CustomerDevelopmentarea. You will be required to partner closely with Business product domains (where destination architecture is in place and/or remediation of the layer 1 applications-as required) to co-create scalable, integrated end to end solutions that reflectthe programPrinciples, industry best practices, and lean-core standards. Your leadership will be critical in aligning with business priorities, advocating harmonized processes, and enabling successful transformation to co-create scalable, integrated end to end solutions that reflectthe programPrinciples through-

• Resolving functional roadblocksthrough hands-on engagement with processowners and delivery teams.

• Managing the transitionfrom four legacy SAP ECC systems to a unified ERP platform for the process area.

• Ensuring stability, cost-efficiency, and scalabilityof the future application landscape.

Additionally, you will work in close alignment withData, Integration, AI Strategy, and Cloud teamsto shape a future-ready ecosystem that supports Unilever’s digital ambitions and operational excellence.

Key Accountabilities

• Strategic Leadership
  Drive the delivery of digital solutions within Core ERP for Customer Development (CD), as well as end-to-end solutions requiring integration into the CD space. Ensure alignment with destination architecture and the processes defined by Global Process Owners, embedding strategic priorities into every stage of solution delivery.

• End-to-End Solution Ownership
  Lead the design, build, and deployment of ERP andpartner with Product Domains forsatellite applicationsfor landing end to endsolutions(that areimpactedand in scope for remediation), ensuring seamless integration and transition from legacy SAP ECC systems to a unified ERP.

• Process Harmonization & Optimization
  Champion standardized, simplified processes that reduce complexity, enhance compliance, and enable innovation across the application landscape.

• Cross-Functional Collaboration
  Partner with Process Owners, System Integrators, and Business Product Domain Teams to co-create scalable, clean-core solutions aligned with best practices and business needs.

• Technical & Functional Stewardship
  Provide decisive, hands-on leadership to resolve functional challenges and ensuretimely, high-quality delivery across integrated applications. Act as the strategic link between businessobjectivesand technology capabilities—translating goals into scalable, low/No-customization solutions in close partnership with Process Owners. Champion informed decision-making through solutions that are lean, future-ready, and aligned with enterprise priorities.

• Future-Ready Architecture
  Collaborate with Data, Integration, AI Strategy, and ERP Cloud teams to shape a stable, cost-effective, and scalable digital ecosystem aligned withthe programprinciples.

• Transformation Leadership
  Partner with ProductPartners,  SI, Enterprise Architecture to enable ‘To-Be’ application landscape. Own the integrated technology delivery plan across alllifecycle stages—from functional and technical design to implementation and go-live.

• Delivery & Governance
  Establish clearobjectives, priorities, and deliverables for each release. Drive accountability for quality outcomes and ensure alignment with business goals through close engagement with process owners and stakeholders. 

Experience & Qualifications

This role demands a blend of strategic foresight, technical acumen, and strong stakeholder engagement to ensure that the transformation delivers tangible business value in the Customer Development domain.

• 15+ yearsof experience across technology and functional roles, with leadership in large-scalecommercial and customer-facing transformation programmes.

• ExpertiseinERP implementations(SAP SD/MM, Pricingor equivalent), including configuration, and system integration.

• Strong understanding ofUnilever’s Customer Development business model, includingOrder Management, Fulfilment, Customer Service, and Trade Promotion Management, with working knowledge across Procurement, Finance, and Operations.

• Proven ability to leadcross-functional teams and System Integratorsthrough design, development, and deployment phases.

• Skilled in aligning technical solutions with strategic business goals and driving complex changeacross multiple markets.

• Familiarity withUnilever’s enterprise applications, product landscape, andmaster data structuresrelevant to CD processes.

• Extensive experience inenterprise applications, integration frameworks, and scalable solution designfor customer-facing processes.

• DomainexpertiseinCustomer Development space includingDistribution,Promotions,Order Management, Allocation, Fulfilment and Customer Servicestrong understanding of Distributor led Marketswith a focus on process harmonisation and optimisation.

• End-to-end solution delivery ownership across technical and functional domains.

• Proficient inproject and programme management within agile environments.

• Strategic thinker with strong problem-solving skills and stakeholder engagement capabilities.

• Advocate offit-to-standard and lean-core architecture principles.

• Knowledgeable in data migration, integration platforms, AI strategy, and cloud ecosystems.

Leadership Skills

• CARE DEEPLY: We care about how consumers experience our brands, the growth and development of our people, and their impact on the planet. We emphasize the importance of performance and care, moving from ambiguity about success to fairness and transparency.

• FOCUS ON WHAT COUNTS: We prioritize what truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered to conclusion and are being rewarded.

• STAY THREE STEPS AHEAD: We encourage bold and creative thinking to make breakthroughs in performance. We focus onanticipatingand staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market.

• DELIVER WITH EXCELLENCE: The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthrough solutions and ensuring the best outcomes.