Customer Development Academy Supervisor

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Support the CD Academy in building a future fit Customer Development organization by designing, deploying, and tracking capability programs for all CD teams. Enable consistent learning, onboarding, and upskilling across General Trade, Modern Trade, and extended distributor team, if needed

Key Responsibilities
1. Capability Program Development

• Work with Sales Directors, Channel/Category leaders, and business partners to identify skill gaps and capability needs.
• Define job skill profiles, assess gaps, and propose development plans aligned with CD priorities.
• Customize training programs for different CD functions (CBD, CSP, GT, MT)

2. Training Design & Delivery

• Develop and implement training courses, workshops, and induction programs for new joiners.
• Facilitate CD workshops (local/regional) and coordinate external/internal trainers.
• Build and maintain high quality training materials.

3. Execution & Coordination

• Collaborate with HRBP on competency development frameworks.
• Manage schedules, logistics, communication, and learning experience for all CD training activities.

4. Evaluation & Continuous Improvement

• Monitor training impact, gather feedback, and implement improvements for future programs.
• Track capability KPIs, skill progress, and program effectiveness.

5. Global & Cross-Market Alignment

• Connect with Global CD Academy to adopt best practices and bring relevant programs to Thailand.

Key Skills & Competencies

• Passion for people development and capability building
• Strong communication, facilitation, and presentation skills
• Ability to analyze skill gaps, structure capability frameworks, and design training content
• Collaboration mindset with ability to work across CD, HR, CSP, and field teams
• Project management and organizational skills.

Qualifications

• • Bachelor's degree in Business, Marketing, Education, or a related field.
• • Experience in Customer Development, capability building, sales, or training roles preferred.
• • Experience in FMCG, coaching, or competency based learning is a plus

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.