Customer Planner (Contract Role)

Job Title: Customer Planner (Contract Role)

Location: Thailand

Job Objective

• To be responsible for Category and customer demand forecasting with an objective to achieve sales Turnover target also Customer planner objective while maintaining the optimum stock.
• To achieve on Forecasting accuracy (measured by KPI) which led to the right stock preparation to maximum sales opportunity and service level (CCFOT)
• To meet superior supply chain/customer planner vision by implementing initiatives like S&OP planning processing, tools  TPM, FEU, Simulation tool, other company projects.

Main duties and responsibilities

• Lead monthly sales planning process in responsible account/channel
• Work with Customer Support Manager of each category by collecting data about Marketing activities, Customer insights and historical sales data and Account activities plan to generate volume planning & budget spending with assumptions to support company CD view
• Being the business partner of CD Channel leader in responsible channel/Account and get CD Channel leader to sign off and flag Risk and opportunity on the number of planned TO and CPP Spending
• Monitor and track actual sales data vs forecast and trend to improve forecast accuracy and bias. Effectively analyze reasons of forecast error and take appropriate actions on forecasting quality improvement also avoid risk of stocks shortage and OOS (Out Of Stock) in the market
• Develop and publish key Sales analysis reports and forecast accuracy metrics.
• Get understanding on shopper behavior/trends in responsible channel via market visit, EPOS and 2nd Sales data analysis
• Closely monitor the relationship between trade spending and volume for effective budgeting planning and control
• Jointly sets up an effective means of communication and integration of information between Customer support manager and Customer planner -SOP in the responsible category.
• Work with Sales and Customer on JDF (Joint Demand Forecast) and CPFR (Collaborative Planning Forecasting and Replenishment) order to improve the service level and have a good execution in store with no OOS.
• Ensure all TPM promotion creation with On-Invoice discount are interfaced to SAP with data correcting in both customer, rate, period at material level
• Coordinate with CG to ensure promotion from CAT plan are created in TPM correctly align with CBD/CSP data source.
• Coordinate with CG to ensure Spend report has been sent to Finance for budget accrual

Education and experience requirements:

Education and qualifications

• Bachelor’s degree or Higher in Engineering, Logistics, Operations Planning, Supply Chain or related fields.
• Planning and analytical skills
• Energetic, responsive and flexible
• Strong growth mindset and team spirit, proactive approach to issues and opportunities.
• Good command in English(Reading, Writing and speaking)
• Proficient in Thai language (Reading, Writing and speaking)

Previous experience

• 1-2 years experience in demand forecasting or Supply Chain

Key Contacts:

External

• Capgemini (Hub)

Internal

• Customer Business Development (CBD)
• Customer Strategy planning (CSP)
• Market Collaboration planning (MCP)
• Customer planner- Sale Ops
• Finance Management
• Customer Logistics

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