Job Title: Consumer & Claims Insight Specialist
Business Function: Research & Development
Location: Port Sunlight Research Lab
JOB PURPOSE
Are you passionate about beauty, science and storytelling? Whether you're new to the industry or looking for your next challenge, this role offers a unique chance to shape how consumers experience our products.
Beauty & Wellbeing (B&W) is a key Unilever business group, home to iconic hair care brands including Dove, TRESemmé, Nexxus and Sunsilk. We’re all about creating consumer desire through standout science and superior product experiences.R&D is at the heart of the global innovations that delight our consumers and set us apart from competitors.
B&W consumers represent the greatest breadth in Unilever’s portfolio, spanning a vast diversity of ethnicities, life stages, lifestyles and purchasing power. Insights and inspiration flow across markets, opening-up endless opportunities for product innovations.
The Consumer Technical Insight& Claims (CTI) Team sits at the intersection of product development and brands. Our mission?Todeliver potent consumer insightsthat shape products which genuinely meet consumer needs and to develop superior claims thatspark product desire.
RESPONSIBILITIES
This is an exciting opportunity to join the passionate andforward-thinking CTI team, where consumers & science meet creative communication for our leading beauty brands. The role will challenge you to:
Start and end with the consumer:Identify powerfulconsumer insightsthat expose compelling opportunities to serve our consumer, leading to products and science-based communication assets that are relevant and motivating to real people.
Bring insights to life from data:Translatecomplex data into simple, inspiring consumer stories.Employappropriate statistical approaches to identify under-served consumer needs.
Champion integrity:Ensure insightsare always grounded in robust scientific, data-backed evidence.Uphold highest standards of consumer-ethics &data management.
Work at pace across R&D and The World: Translate project briefs into robust consumer research programmes or claims strategies, in partnership with global teams.
Think digital & social-first: Help us bring science to life through platforms like Instagram and TikTok, making our innovations resonate with today’s digital native beauty consumers.
Craft research briefs: Coordinate consumer learning programmes, working closely with internal functions and third parties to unlock fresh insights.
Create value from data: Extract more value from consumer research via triangulation of multiple data sources and analysis in tools like JMP.Translate findings into compelling stakeholder narratives with clear calls to action.
Drive continuous improvement: Take the initiative to boost CTI & Claims tools, sharing and developing expertise and best practices across our community.
ALL ABOUT YOU
Read more about our person specification below, if you don’t meet every single requirement but are excited about this role, we encourage you to apply. We value passion and potential!
You are curious, consumer-obsessed and passionate about shaping impactful beauty innovations with a truly global and driven team.
You demonstrate strong project management, problem-solving, overall integrity and sound judgement in intelligent risk-taking.
You’re a natural communicator, building and maintaining authentic relationships, able to be both persuasive and assertive.
You have a passion for diving deep into complex and diverse data-sets, a radar for insight gold anda talent for hunting down latent consumer opportunities hidden beneath data and statistics
You can understand and simplifybeauty science to bridge the gap between purposeful brands and science, making our technologies accessible and exciting to our consumers.
You are wired into beauty social media and therefore relate to the way in which our consumers consume beauty-product content.
You can translate beauty market trends and consumer insights into new product opportunities, enabled by your passion & immersion in the beauty market landscape.
You are constantly curious about the possibilities that digital tools such as AI, LLMs, agentic approaches offer to the future of serving our consumers with ever greater relevance.
You love taking initiative and ownership, always looking for ways to improve how teams work.
Preferably, you hold a degree in psychology, a physical or social science. You have experience in consumer researchand are enthusiastic to learn even more about our consumers and the beauty domain.
You have expertise in statistical analysis techniques such as regression, factor analysis and cluster analysis, with experience using statistical software (e.g. SPSS, R, JMP, Python, SAS), preferably in relation to consumer research-type datasets.
NOTES
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.
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