Work Level: 1C/1D
Location: Ho Chi Minh, Vietnam
Key Purpose of the Role
The key role is to lead the planning and execution of technical claims program for Homecare VN:
- Develop and substantiate the product claims & communications within local regulatory frameworks
- Lead content creation for KBS (Knowledge Based Selling) to be landed onto the market
- Be champion of competitor intelligence on potential competitor moves and provide guidance as R&D points of view on competitor claims.
Main Accountabilities
- Manage end-to-end product claims processes including claim substantiation, documentation, and validation in compliance with the local regulatory and the internal claim guidelines.
- Design and conduct the completion of claim associated product testing - Appraisal lab test, Sensory test, delivering on time and embeded the project workplan
- Translate science information and consumer insight into product claims and demos to maximize the impact of technology opportunities for the business
- Collaborate with marketing, R&D, legal and regulatory teams to align on product messaging and claims
- Provide the robust data for technical measurement, consumer research to support FDA registration, and Censorship submission
- Create and generate KBS focusing Social first to maximize the product story and technology impact to support the launch and market activation
- Participating in KBS event as R&D representative
- Monitor competitor products and analyze competitive claims to identify gaps and opportunities
- Manage the competitive challenges & defenses and consumer complaints that work closely with legal, regulatory, R&D and marketing teams.
- Partnership with external institutes and university for product testing
Experience
- At least Bachelor’s degree in science, consumer science, sensory science
- A minimum of 3 yrs experience in R&D Claims/CMI/Product/TPL roles, with strong focus on understanding of consumer and product journeys
- Experience in Claims and product communication development is preferred
Skill & Competencies
- Excellent communication and stakeholder management skills
- Consumer & customer understanding, creative and open mindset
- Analytical mindset with ability to interpret data and trends
- Ability to manage multiple priorities in a fast-paced environment
- Passion to integrate the creative aspects of art and science to drive innovation and claims
- Having a continuous learning mindset, actively seeking new knowledge, perspectives, and approaches
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
