ECom Key Account Manager

• Report to: Vietnam Digital & Social Commerce Lead
• Location: HCMC

KEY RESPONSIBILITIES

• Define growth levers in the customer; partner with customer & internal cross-functions to co-develop the business plan to deliver categories growth ambition
• Own and manage external/internal stakeholders to perfect execute & deliver categories target in customer across growth pillars including & not limited to Commercial, Media, Livestreaming, Operation, Perfect store online, Supply chain, P&L, Distributor, etc.
• Ensure categories & brands share & rank in that customer & key events
• Manage full P&L of the account, with high responsibility for profitable growth while manage account competitive growth
• Develop relationship & partner with customer as strategic partnership for growth with Unilever

STAKEHOLDER

• External: Customers, Distributor
• Internal: CSP, dCom Marketing, Supply chain, Finance, other supporting functions

KPIs

• Categories in customer growth & profit

KEY REQUIREMENTS

• Strong customer management & relationship building skill
• Strong negotiation skill and selling skill  
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership
• Planning and organization skills
• Very strong knowledge of online business, FMCG industry

KEY EXPERIENCES

• Min 5+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
• Customer relationship & management experience, strategic and commercial skills/experience

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.