LATAM Customer Operations Lead

Function:

Reports to:

Scope: Latam

Location: Bosques , México City

Terms & Conditions: Full-time

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life through the work you do: creating a better business and a better world. You’ll work with beloved brands that improve the lives of our consumers and the communities around us. You’ll lead innovations, big and small, that help our business succeed and grow. You’ll learn from brilliant business leaders and colleagues who will support and inspire you to become your best self.

PURPOSE OF THE ROLE

We are looking for an Innovation & Strategy Lead to join our Marketing team. We seek someone passionate about innovation, with strong analytical skills and a keen eye for market trends and consumer behavior in the hair, skin care, and deodorants categories.

MAIN RESPONSABILITIES

Customer Strategy & Execution

• Support business & customer strategies tailored to specific vertical.
• Ensure high performance in key KPIs such as Credit & Claim Management, Compliance, Customer Maintenance & New Opportunities.
• Lead Digitalization efforts and capability building to improve customer operations.

Customer Engagement & Issue Resolution

• Act as a business partner to Customer Business Development Managers, Supply Chain, Marketing and Finance team.
• Help resolve issues such as invoicing, claims, operations, and payment processes. Lead the investigation and closure of issues.

Operational Excellence & Process Improvement

• Drive continuous improvement through system enhancements, automation, and best practice sharing.
• Oversee regression testing, system clean-up, and disaster recovery planning.
• Manage data validation, SAP enhancements, and support for mergers, acquisitions, and divestitures.

Performance Monitoring & Reporting – Growth Oriented

• Lead, track and analyze customer sales to achieve Targets and MRF. Drive and identify opps, mitigate risks and call out gaps. Support NPDS & S&OP.

WHAT DO YOU NEED TO APPLY FOR THE POSITION?

• Data Analytics: Proficient in Power BI and SQL for visualization and reporting.
• SAP Expertise: Data management, system enhancements, and support for M&A processes.
• Process Automation: Use of digital tools to streamline operations.
• KPI Management: Monitoring key metrics such as sales, credit, claims, and compliance.
• Financial Modeling: Scenario simulations and P&L impact analysis.
• Digital Transformation: Leading tech-driven initiatives and continuous improvement.

ARE YOU INTERESTED?

Submit your application through this portal, as email applications will not be processed. By applying for this position, you confirm that you have informed your Line Manager and that you are at a stage in your career at Unilever where it is appropriate to apply for other roles.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all candidates and supporting the continuous development of all employees regardless of age, disability, gender, race, religion or beliefs, sex, sexual orientation, marital or civil partnership status, and pregnancy or maternity.

We are committed to making reasonable adjustments to ensure a positive and barrier-free recruitment process.