JOB PURPOSE
In this role you will drive HR excellence through operations with a problem-solving mentality and operationally focused mindset.
This role will operationally develop the exit activities for the whole region of LATAM, that will enable the end to end exit process is successfully completed in system (Workday) and documents are sent correctly, on time and legally accurate.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
• Manage employee terminations across LATAM, including document generation, incident collection, payroll payment confirmations, and all related processes.
• Ensure data accuracy, compliance, and completion within People Systems (Workday).
• Oversee timely terminations to prevent payroll and security issues.
• Ensure incidents and payments are processed accurately and on time.
• Manage timely data migration to payroll systems to avoid employee impacts.
• Ensure adherence to local and regional processes and policies, promoting consistency across teams.
• Foster a continuous improvement mindset by leveraging technology to drive simplification, process refinement, and operational excellence.
• Verify that all exit documents are accurate, legally compliant, and sent within required timelines
Experiences & Qualifications
• Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous.
• Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context.
• Understanding of HR process and policy with experience working in regional or multi country operations is desirable
• Knowledge of HR processes and best practices.
Skills
• Excellent written communication skills, with the ability to provide clear and concise information real-time.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using live chat/ case management platforms and HR information systems (Workday and Service now would be advantageous)
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Commitment to quality and adherence to defined SLA
• Team player with the ability to collaborate effectively across various hubs/locations.
• Ability to navigate new technologies
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
