Site Quality Manager

Background & Purpose of the Job

On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many ways. For us, sustainability is integral to how we do business. With 7 billion people on our planet, the earth’s resources can be strained. This means sustainable growth is the only acceptable model of growth for our business. The Unilever Sustainable Living Plan sets out to decouple our growth from our environmental impact, while at the same time increasing our positive social impact.

The Covington factory is a 24/7 high paced dynamic work environment employing 800 associates on site delivering ice cream to our consumers. We achieve success through collaborative cross functional teams leading the delivery of products to our supply chain.  The site’s rich history dates to 2001 and fosters a deep passion for delighting consumers through the iconic ice cream brand names of Breyers, Klondike, Good Humor and Popsicle. We are committed to developing leaders equipped to handle challenges across the company. We are proud to be the largest Ice Cream manufacturer in North America.

Who You Are & What You’ll Do

The site Quality Manager has overall responsibility for managing total site quality performance and improvement activities to achieve excellence at the site level. S/he works as a core member of the site Leadership Team and with site Supply Chain teams to manage site quality performance and develop local quality strategy in order to achieve World Class Quality performance as measured by our core Key Performance Indicators.  As an engaging and knowledgeable leader of your team of Quality professionals, you provide support and commitment to and from the site leaders, our hourly associates, and our 3rd Party contract partners to foster the right culture to achieve our site goals.

Essential Job Function/Duties:

• Establish, lead, and deliver Quality systems for the site

• Act as the subject matter expert on decisions related to quality programs and processes

• Provide technical information/feedback related to product inquires or complaints

• Ensure all products meet or surpass defined quality standards

• Drive continuous improvement through WCM programming

• Collaborate with production departments on awareness and training

• Ensure good manufacturing practices are in place at all times; set example and champion Quality initiatives

• Responsible for food safety programs

• Participate as part of core site leadership team

• Hire, develop, and manage quality team

• Builds Quality talent (recruitment, coaching, training)

• Participates in developing, maintaining and implementing Quality learning frameworks, Quality skills dictionary and Job skill profiles

• Support regional and export markets to ensure quality standards and regulatory requirements are met

• Support GVS and RVS quality improvements and leverage best practice

• Participates in developing and operationalizing of Unilever Quality strategy, governance, ways of working, organization model, resource levels, roles & responsibilities

• Ensure consumer needs and expectations are linked into Unilever objectives

• Ensure a balanced approach between satisfying customer needs and expectations and internal interests

• Provide expertise, leadership and support in Quality management and deep expertise areas for implementation of Quality standards, resolution of Quality issues across end-to-end SC

• Participate in defining relevant KPIs, building scorecards & reports for Quality KPIs, analyzing data and drawing insights to drive Quality improvement

• Participate in developing and deploying new approaches, processes and tools to “raise the ceiling” and develop future capability for Quality

• Participate in obtaining, maintaining and using insights from external benchmarks, assessment tools, standards, and knowledge about what other organizations are doing to manage Quality

• Participate in managing, advising and coordinating Quality Incident Management process using project management approaches, contacting with internal & external experts, providing guidance on action resolution,  and the reporting and replication of lessons learned

• Influence development and drive the use of the Unilever quality improvement process and toolkit

• Provide Quality leadership to influence Quality culture through visibility and coaching of cross-functional leadership across the business

What You’ll Need To Succeed

• Minimum of a Bachelor’s Degree in technical field or general sciences.  Preference: Biology, Chemistry, Engineering, Food Sciences or Microbiology (Graduate degree preferred)

• Must have a minimum of 5 years of leadership and quality experience in manufacturing environment

• Ability to work with people from differing backgrounds collaboratively is required

• Must have a minimum of 3 years of quality assurance experience

• Demonstrated knowledge, skills and abilities through experience in production, quality, or materials management is required

• Must have experience in WCM, TPM, Six Sigma, Lean Manufacturing, or other continuous improvement program

• Strong communication skills with the ability to influence others through a matrixed environment is required

• Must have the ability to manage project and project teams from inception to completion including hitting deadlines and documenting progress

• Working knowledge of Overall Equipment Effectiveness (OEE) and ability to drive improvements using the Loss Tree is required

• Familiarity with HAACP and other QA regulations preferred

• Food manufacturing experience preferred

Physical Requirements

Must be able to work in a 24/7 factory environment, donning all necessary Personal Protective equipment.  Essential functions include, but not limited to  walking , sitting, standing, climbing stairs, and exposure to varying weather conditions.

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.