Digital B2B Operation Executive

Unilever is currently hiring for Digital B2B Operation Executive

Work Level:  1C

Reports to: CD Technology & Digital Transformation & B2B Manager ​

Location: Umraniye

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB DESCRIPTION

If you're looking for a great team and a challenging, innovative, fun and energetic work environment, you are at the right place. We believe that the passion of our employees is our strength, and this is what drives us towards outstanding performance.

We aim to provide people the world over with products that are good for them and good for others. Our vision is to develop new ways of doing business with the aim of doubling the size of our company while reducing our environmental impact.

Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 160 million times a day, someone somewhere chooses a Unilever product.

We are looking for a Digital B2B Operation Executive to work within our B2B Sales team.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Lead digital transformation in B2B operations, including telesales, e-commerce, call center management, and external integrations.

• Oversee B2B e-commerce platform development, acting as a business analyst from requirement gathering to UAT.

• Develop and execute loyalty strategies to drive engagement and retention.

• Optimize telesales and call center operations using digital tools and automation.

• Analyze performance metrics and drive continuous improvements in digital sales processes.

• Collaborate with sales, trade marketing, and IT teams to align digital initiatives with business goals.

• Stay updated on digital trends to enhance B2B operations

WHAT YOU WILL NEED TO SUCCEED

• +3 years of experience in sales, digital transformation or a related field.

• Bachelor’s degree in a relevant discipline.

• Experience in digital sales & e-commerce operations, including platform development, CRM, marketing automation, and loyalty programs is plus.

• Strong analytical and problem-solving skills to optimize digital processes and enhance sales effectiveness.

• Knowledge & understanding of IT projects as business analyst.

• Excellent project management skills to oversee multiple initiatives, meet deadlines, and coordinate cross-functional teams.

• Strong communication and stakeholder management skills to collaborate with sales, marketing, IT, and external partners.

• Passion for digital innovation and operational efficiency in B2B commerce.

• Fluency in Turkish and English, both written and spoken.

CRITICAL SOL (STANDARDS OF LEADERSHIP) BEHAVIORS

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner at Jessy.Malki@unilever.com.

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.