Site Quality Supervisor

Site Quality Supervisor

Job Title:

Site Quality Specialist- Systems Leader; Hammond

Department:

North America Personal Care

Profession (Marketing, Finance, etc.):

Supply Chain

Work Level

WL 1

Location (City, Country):

Hammond, IN

Main Job Purpose:

(A concise statement setting out the main purpose and objectives of the job.)

Quality Systems Leader role supports the implementation of Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local and international regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

Reports through Site Quality Leader to Site Leader (Works Director / Supply Leader / Site Leader)

Key Responsibilities:

(Please describe the responsibilities and end results that would be expected.)

• The scope of the role is dependent on-site scale factors including 7 packing lines, site headcount - 175 FTE, direct responsibility staff 11 FTE, and site complexity factors such as 2 technologies, 140 SKU. Technologist designation is dependent on application of special technical skill or academic standing in one or more area of quality such as microbiology, chemistry, mathematics / statistics, etc. in addition to responsibilities of Specialist.
• Decision making directly impacts consumer safety and quality of UL products in the marketplace with implications on UL reputation and brand equity. Is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards)
• Supports implementation of UL QMS in the site to assure consumer safety and overall quality of final product being manufactured
• Supports efforts to verify compliance of site operations to UL QMS through program of internal quality audits
• Supports efforts to submit a complete, accurate and on-time Quality Verification program self-assessment
• Supports preparation of local procedure and work instructions that ensure UL and other applicable standards are accurately represented in local procedures and work instructions
• Supports data collection, analysis and assignment to standard Quality loss trees in support of operational KPIs reporting
• Supports providing of Site details for Inter-Company Quality Agreement to MCO receiving the product
• Supports efforts to complete and maintain external audits and certifications
• Supports efforts to verify and document compliance to regulatory requirements applicable to quality and consumer safety, and to ethnic / religious requirements
• Supports efforts to verify and document the traceability of materials, packaging and products e.g. includes annual dummy or mock recall exercises
• Utilizes SAP QM and Unilever specifications and supports verification of use for quality purposes
• Supports site required actions necessary to manage product incidents e.g. data and information requested by Market Quality Operations (MQO)
• Supports implementation and on-going verification of category / technology GMP as applicable to the site
• Supports implementing and assessing of on-going compliance to a quality testing program throughout the production cycle that is aligned with UL / external requirements and applicable specifications
• Supports implementing and verifying site calibration and maintenance program for inspection, measuring and testing equipment
• Supports program for product fill control through monitoring and verifying fill parameters and compliance
• Supports the implementation and maintenance of system where key quality data and information are recorded and preserved
• Supports / participates in Quality Pillar activities in UMS factories
• Supports ensuring UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses
• Supports / participates in structured quality improvement activities related to customer, consumer issues and PQS gaps
• Supports process capability studies to maintain alignment between process capability and specification limits in processing and filling operations
• Applies current tools and practices to support management of quality related projects
• Supports VIP projects as appropriate for Site Quality
• Utilizes advanced statistical knowledge to support process capability studies to maintain alignment between capabilities of site processing and filling operations and specification limits
• Utilizes advanced knowledge of category / technology details and requirements to support site innovation / changes
• Supports BRC audit and upcoming regulatory requirements including but not limited to MOCRA and Canadian cosmetics acts
• DEFI bar supply chain optimization
• ICQA Management
• Direct supervisor for 7 laboratory chemist and 4 service team members
• Issues discipline for hourly/Manages hourly vacations
• Design and approve laboratory Training and Certification
• Responsible for factory hygienic plan and design
• Quality Manager back-up/fill in as needed

Professional Skills:

(The minimum requirement from the JSP should be described, incl degrees/qualifications preferred.)

ESSENTIAL:

• University degree in technical discipline or general sciences
• Please refer to SC World for Job Skill Profile

PREFERRED:

• Biology, Chemistry, Engineering, Food Science or Microbiology degree

Experience Required:

(Please detail essential and desirable experience, including no. of years.)

ESSENTIAL:

• 5 years’ experience in Quality or Manufacturing
• Supervision

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