Collection & Claims - Unilever Leadership Internship Program

Scope: Saudi Arabia

Location: KSA Riyadh/Jeddah

Terms & Conditions: Internship

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you want to be single Point of Contact for any customer engagements in relation to open invoices and receivables pus solving and settling customer claims The individual will be responsible for e2e cash collection, correspondence, escalation & resolution of disputes with customers and claims registration & processing, will be also engaged in bad debt provisions & write-offs then this role is just for you!

What will your main responsibilities be

• Proactively and reactively track open invoices to keep DSO at lowest possible level

• Ensure risk free and reconciled customer accounts (open items and aged balances)

• Support Cash Apps and Claims Specialists for invoice issue resolution

• Accurate and timely claim investigation & settlement with Customers

• Timely Customer reconciliation and reduction of open items in Customer accounts

• Escalation of invalid claims, as well in case of delays in submission of claims to CD LT

What you need to succeed

• Total receivables and days outstanding

• Gross Overdue and overdue outstanding days

• Customer reconciliations (# of reconciliations done)

• Receivable write off

• Open aged items related to Claims deduction in Customer accounts

• Quarterly no-due certificate from all customers

• Customer claims settlement period (within 45 days of activity)

Experiences & Qualifications

• Bachelor’s Degree, preferably in accounting or business degree

• 0-2 years' experience in Collections and Claims

• Good analytical skills, willingness to learn and strong aptitude for communication skills.

• Ability to work collaboratively within a cross-functional team.

• Strong business acumen.

Skills

• Customer focus

• Negotiation & influencing skills

• Team player

• Time management

Leadership

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.