Senior Manager, Quality Assurance - Liquid I.V.

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Background & Purpose of the Job:

Position reports to the Unilever Wellbeing Collective Global Supplier Quality Lead, works directly with the site factory director and manages a team of quality employees. The Quality Assurance Sr. Manager has overall responsibility for managing product safety and quality for the food/dietary supplement facility including regulatory compliance, food safety plan development/execution, Unilever Health & Wellbeing policies & standards, and facility continuous improvement efforts.

The Quality Assurance Sr. Manager works as a core member of the site Leadership Team and with site Supply Chain team to manage site quality performance and develop local quality strategy in order to achieve World Class Manufacturing (WCM) performance as measured by our core Key Performance Indicators (KPIs).

What You’ll Do:
Principal Accountabilities:
Essential Job Function/Duties:
 Establish, lead, and deliver Quality systems for the site, especially the food safety program, change management, and CAPA processes.
 Hire, train, and manage the Quality team resources necessary to implement the site quality strategy. Develop and implement quality SOPs. Establish a quality learning framework to develop quality skills. Use the Unilever quality improvement process and toolkit as applicable.
 Provides leadership to drive Quality culture through visibility and coaching of cross-functional teams.
 Act as the subject matter expert on decisions related to quality processes, using expertise and leadership to resolve quality issues.
 Ensure Good Manufacturing Practices are in place at all times; set example, and champion Safety, Health, and Environment (SHE) initiatives.
 Ensure all products meet or surpass defined quality and regulatory standards (21 CFR 117 & 111), including international requirements to support international expansion.
 Build scorecards and reports for Quality KPIs, analyzing data, and drawing insights to drive continuous improvement to WCM.
 Responsible for maintaining the food safety plans and other site certifications (i.e., FSSC 22000, Non-GMO project, Gluten-free, etc.). Oversee internal audit program and support external audits.
 Provide technical information and guidance relating to product inquiries, investigations, and complaint management.
 Lead the site Quality Incident Management process (including recalls) using project management approaches, contacting experts (SEAC), providing guidance on action resolution, reporting status through closure, and implementing lessons learned.
 Oversee product testing and product release programs including tests performed at on-site quality laboratory and by third party contract laboratory.
 Oversee site environmental monitoring program and manage microbiological concerns.
 Participate as part of site leadership team.
 Collaborate with site departments on quality awareness and training.
 Participate in obtaining, maintaining, and using insights from external benchmarks, assessment tools, standards, and knowledge about what other organizations are doing to manage Quality.
 Responsible for other projects and duties as assigned.

What You’ll Need To Succeed
Knowledge and Skill Requirements:
 Bachelor’s Degree in technical or general science (e.g., Food Science, Biology, Chemistry, Pharmacy, etc.).
 Must have a minimum of 7 years of quality experience. Experience in a food/supplement manufacturing facility is required.
 Must have a minimum of 5 years of supervisory/management experience in a manufacturing facility.
 Must have knowledge of GMPs in an FDA-regulated field (drugs, supplements, food).
 Ability to work with people from differing backgrounds collaboratively is required.
 Strong communication skills with the ability to influence others through a matrixed environment is required.
 Must have the ability to manage project and project teams from inception to completion including hitting deadlines and documenting progress.
 Strong analytical/technical thought process and investigational skills.
 Preferred to have additional training/experience in auditing, food safety plans, FSVP, WCM, Six Sigma, Lean Manufacturing, Overall Equipment Effectiveness (OEE) and/or Loss Tree analysis.

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.