Assistant Customer Operations Manager - Homecare

Unilever is currently hiring for ACOM Home Care Pakistan!
Function: CSP

Reports to: CSP Lead - Home Care

Work Level: WL1

Terms & Conditions: Full-Time

JOB PURPOSE

This role is an exciting opportunity for someone who is naturally curious and seeks out opportunities for big thinking – the incumbent will be responsible for delivering the category SOP and manage E2E category operations.


WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Trade Promotion & Custodian of TTS
• Managing, reporting and phasing of Activity Network/ TTS
• National & Regional DP Custodian
• Locking targets with field team Quarterly
• Monitoring of Achievement vs. Targets by Account & Geo
• Ensuring Timely submission of BUPs
• DBR Activity Submission
• CCFOT Management by Region/Account
• Co owning CCFOT KPI with CSD by timely addressing of possible loss reasons
• Responsible for crafting Channel Business Plans (CBP) taking into consideration the key value drivers for various categories relevant to the channel, 
• esponsible for the overall A&P Trade spend, utilizing it to advance the set strategy in CBP 
• Responsible for crafting PS One Pagers for the channel that enable competitive gain through EDGE 
• Coordinating with field team for executing all launches/re-launches 
• Leading all micro data analytics of Nielson Retail Audit for Distributive Trade and Actual EPOS (Electronic point of sale) data for Modern Trade customers for achieving specific ‘Channel Profit & Loss’ deliverables whilst ensuring competitive gains in terms of market share 
• Responsible for leading and landing all category projects instore from ideation, pitching to the customer (as customer marketing) and then execution with vendors 
• Coordination with field team for execution of all product launches / re-launches. Deployment of activations / launch plans / micro marketing plans with rigorous post launch evaluation / monitoring in order to take corrective actions for future purposes
• Rationalizing customer/geography wise orders to ensure fair spread of stock
• Ensuring SOP compliance for enabling CSD to deliver
• Planning and implementing contingencies for covering delivery gaps
• Region & Account Wise Review of CCFOT with Loss Tree Analysis
• Formulating, adjusting & executing TPR Network
• Tactical TPR/ MT Off post to guard share/volume
• Adjusting/Changing EDLP/Bonus structure/slabs to drive volume
• Pre & Post OPSOs
• Deep dive analysis region/town/distributor level for opportunity & crisis management
• Ability to lead the ARM forum and exceptional stakeholder management with SC, Brands, Field sales and CD Excellence.
• Stock Coordination for OTIF with SC

Leadership:
• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever Behaviours:
• Care deeply
• Focus on what counts
• Stay three steps ahead
• Deliver with excellence

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.