HR Advisor

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.   

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. 

JOB PURPOSE

As part of our commitment to transforming HR service delivery, we are seeking for a HR Advisor to respond to HR queries raised by the business. This role is pivotal in enhancing the People Experience (PEX) by providing real-time, efficient, and effective support for HR-related inquiries. The ideal candidate will play a key role in the effectiveness of our HR model, focusing on service excellence and leveraging technology to improve employee interactions with HR services. 

Enabled by knowledge articles, understanding of regional policies and process, and working closely with your People operations colleagues, you will deliver immediate support to the Unilever population and support employee queries that cannot be resolved through self-service options. Your proactive engagement will ensure that employees receive the help they need in a timely and efficient manner, enhancing their overall experience and satisfaction with our HR services.  

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Deliver real-time support for HR queries via live chat enabled by ServiceNow, ensuring a high level of service excellence and employee satisfaction. 

• Guide employees and candidates through the HR processes and systems, offering step-by-step assistance when necessary. 

• Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution. 

• Identify and escalate complex issues in line with the Unilever HR service delivery model. 

• Maintain a high level of confidentiality while handling sensitive employee information. 

• Contribute to the continuous improvement of the HR services and our support as a function to the business by providing suggestions based on customer feedback and chat analytics. 

Experiences & Qualifications 

• ​​Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous. 

• ​Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context. 

• ​Understanding of HR process and policy with experience working in regional or multi country operations is desirable 

• ​Knowledge of HR processes and best practices.​ 

Skills

• Excellent English written communication skills, with the ability to provide clear and concise information real-time. 

• The ability to speak an additional European language will be a definite advantage. 

• Strong problem-solving abilities and a customer-centric mindset. 

• Proficiency in using live chat/ case management  platforms and HR information systems (Workday and Service now would be advantageous) 

• Ability to prioritize effectively in a fast-paced environment. 

• Commitment to quality and adherence to defined SLA . 

• Team player with the ability to collaborate effectively across various hubs/locations. 

• Ability to navigate new technologies 

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. 

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. 

• Critical SOL (Standards of Leadership) Behaviors 

• Consumer and Customer Focus: Bringing the voice of the customer  

• Agility: Curious, courageous and adaptive to change 

• Accountability and Responsibility: Passion in delivering value and impact, going above and beyond to delight  

WHAT WE OFFER

• Hybrid work and flexibility 

• Opportunities for the development and improvement of qualifications 

• Sharing the cost of professional training & courses 

• Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, and many others 

• Extra days off to take care of yourself and others 

• Unilever store - Our products at attractive prices 

ADDITIONAL INFORMATION

​​In Unilever we work Hybrid. You will be requested to work from the Katowice office 2 days per week. During first 2-3 months of your work, you might be asked to work 4 days a week from the office, to ensure proper onboarding. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.