Amazon Customer Executive

Job Title: Amazon Customer Account Executive

Location: Kingston, Travel: Yes - Local travel to Amazon offices London (10-15%)

JOB PURPOSE

In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation – the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for ‘convenience’ with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to ‘win and lead’. eCommerce is a major growth and equity driver for Unilever.Amazon comprises a team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double digit growth. 

RESPONSIBILITIES

• Support Customer Account Manager (CAM) build commercial relationships with Amazon & act as the primary point of contact for the product subcategories assigned

• Monitor account performance across sales & operations ensuring focus is on Key Performance Indicators (KPIs)

• Support CAM with Purchase Order reviews & eliminate errors leading to rejections

• Take ownership of catalogue updates in collaboration with Amazon

• P&L responsibility on sub-categories assigned

• Support CAM with yearly Amazon Vendor negotiations

• Achieve account yearly targets (KPIs) & support annual planning process

• Analyse data and market trends to identify Amazon growth opportunities, improve forecasting and optimise listings

• Support CAM to execute promotional plans, price strategies, and product launches in collaboration with the wider commercial, media and marketing teams

• Work cross-functionally with Supply Chain and Planning teams to ensure forecasts are accurate and adequate stock levels are available within the system, especially during large events & new innovation launches.

• Work with Marketing Teams and Advertising Agency to implement best-in-class promotional execution and visibility on Amazon

• Support CAM with monthly business reviews with internal stakeholdersPlease

note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift.

ALL ABOUT YOU

• You love to win and have fun doing it: Your eye is always on the prize, proactive approach to problem solving and you have a history of achieving your targets.

• You have a positive mindset and are constantly curious and share along the way: You have an eye for detail and enhancing performance as well as sharing your ‘success’ and learnings with the wider team

• You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better

• You have a high level of energy with the insatiable appetite for learning

• You possess strong basic negotiation skills and the ability to influence

• You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models

• You are able to build strong internal and external relationships and are comfortable working in a collaborative environment

• You possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you

• Experience in CPG sales and marketing.

• Amazon or eCommerce account management experience preferentialMeasures of success

• Incremental Turnover Growth

• Enhanced forecast in in stock %

• Market Share Growth & search rankings

• Capability Learnings brought into the business

• Customer Feedback

• Excellent Business Acumen

NOTES

Location

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London.This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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