Customer Account Executive – Freezer Centres

Job Title: CustomerAccount Executive – Iceland & Farmfoods, Beauty & Personal Care

Location: Kingston

JOB PURPOSE

The Customer Account Executive is responsible for the delivery of Turnover, Profitability and Business Building Terms budgets within allocated categories.  The role will contain elements of portfolio management, analysis and administration.

RESPONSIBILITIES

• Deliver Turnover, Customer Profitability and Business Building Terms budgets for the Customer within allocated categories
• Manage promotional nomination forms and other specific customer administration
• Create, execute and measure category specific Joint Business Plans
• Activate Shopper Marketing activities With Customer Marketing Manager
• Portfolio management with direct buyer management
• Provision of clear up to date inputs to Business Processes e.g. OPSO, Customer Business Planning
• Customer inputs into the S&OP (promotional planning) process – responsible for 6 month forecast within designated categories.
• Own the balance sheet within designated categories (cpp calculations, accruals, price query resolution, trade term compliance)
• Lead execution in store is in line with agreements and perfect store principles

ACCOUNTABILITIES

• Negotiate and execute category specific Joint Customer Business Plan
• Create & execute share winning plan

ALL ABOUT YOU

• Develops Customer Business Plans
• Customer Management and Selling Essentials
• Optimising Promotional Sell-Out
• Category Management
• Implementing the Customer / Channel Business Plans
• Developing Customer Relationships.

The individuals will be passionate, energetic and enthusiastic about delivering results.  Good interpersonal, communication and relationship management skills are preferred.

Experience of customer management within FMCG desired but not essential

NOTES

Location

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London.This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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