Ice Cream Out of Home (OOH) Sales Operations Manager

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

Job Title: Ice Cream Out of Home (OOH) Sales Operations Manager

Location: Kingston Head Office

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers.​ Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.​

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.  We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.We dream big but keep things simple to act fast.​If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

JOB PURPOSE

We are seeking a dynamic and results-driven Sales Operations Lead to deliver anddrive our Out of Home Customer Development operations. This role has two keyfocus areas. First, you will lead the development, implementation, and continuous improvement of our field sales Customer Relationship Management (CRM) strategy. Second, you will provide operational and commercial support to the National Account team, helping drive efficiency and impact. You will also have line management responsibility for two direct reports, supporting their development and ensuring alignment with team priorities. You’ll work closely with cross-functional teams to ensure seamless CRM integration across the business, delivering actionable insights that enhance the effectiveness of our field sales team. In partnership with the Sales Directors, you will help embed a data-driven approach that supports performance, execution, and customer engagement. Our field sales teams are critical to driving revenue, building strong customer relationships, and delivering excellence in-store — through visibility, availability, andcompliance. To enable their success, this role will ensure they are equipped with best-in-class CRM tools and insights to optimize every interaction

• Strategy & System Enablement

  • Define a CRM strategy aligned with OOH vision and business goals.
  • Support system setup, customisation, and maintenance.
  • Ensure CRM supports sales, marketing, and service functions.

  Data, Insights & Journey Optimisation

  • Analyse customer data to surface trends and opportunities, with support ofline report Data exec .
  • Maintain data accuracy through regular audits.
  • Build dashboards to track performance.
  • Automate and enhance journeys for lead nurture, onboarding, and retention.

  Engagement, Adoption & Performance

  • Collaborate with teams to improve CRM usage and processes
  • Train users and provide ongoing support.
  • Track CRM impact, ROI, and campaign performance.
  • Continuously optimise for better outcomes.

  Sales support to national accounts

  • Work with the national account directors to understand operational needs &
  • pain points
  • Build ways of working that reduce sales admin where possible & improves the
  • process
  • This role currently has 2 line reports

ALL ABOUT YOU

• Extensive Experience with Field Sales operations
• Account Executive experience
• Proficiency & Proven track record in CRM platforms (e.g., Salesforce,
• HubSpot, Microsoft Dynamics, or similar).
• Strong understanding of B2B sales and marketing processes.
• Excellent data analysis skills and familiarity with reporting tools.
• Experience with automation tools and integration of third-party applications.
• Exceptional communication, organizational, and problem-solving skills.
• Proven ability to manage multiple stakeholders and drive cross-functionalcollaboration.
• Advanced Excel skills ​

NOTES

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’ 

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.

What can I do?

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Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!