Customer Service Executive for Ice Cream

Job Title: Customer Service Executive

Business Unit: Ice Cream                                  

Work Location: Malaysia

The Purpose of Role:

Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.

Team Structure:

• Reporting to: Customer Support Manager

• Direct reports: Nil

• Indirect reports: Nil

Key Responsibilities:

• Perform daily order validations by working closely with Order Processing Hub

• Accomplish adjustment/fulfilment of orders according to standard operation procedures and prioritizations guidelines.

• Liaison between supply planners, warehouse and transport team, order processing hub, and external customers.

• Escalates to Line Manager on matters related to customers issues.

• Execute order to delivery process according to Unilever Global Financial Control Framenwork.

• Act as gate keeper & implement strict adherence to processes & cut offs.

Key Stakeholders:

• Internal: CD Team, Planners, Logistic Team, Shipping Team

• External: 3PL, Customers

Travel:

No travel is required.

Essential Experience/Skill/Knowledge:

• Diploma holder from a reputable education establishment.

• 1-year customer service work experience.

• System knowledge in SAP and BW.

• Fundamental working knowledge in Microsoft Office Application (Excel, Word, PowerPoint).

Desirable Experience/Skill/Knowledge:

• Good analytical skills, negotiation skills and problem-solving skills.

• Supply Chain customer service or logictics functions.

• Objective and result oriented.

• Passion to work and a strong team spirit.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.