Key Account Manager – Chains & CPU

Job Title: Key Account Manager – Chains & CPU

Location: Malaysia

Main Responsibilities

• Cascade and translate strategy into action plans for team/customers.

• Input, understand and align with appropriate Channel business plan.

• Deliver, win and retain profitable business with chain customers.

• Improve profitability by measuring and managing customer contribution.

• Develop in conjunction with channel marketing, activity for differentiation.

• Negotiate business terms for each customer to reach the most effective conditions for Unilever.

• Gain insight and understanding into how our chain operators make money. Leverage these commercial insights with Channel marketing to create a sustainably profitable business for both parties.

• Communicate regularly with relevant colleagues from different functions i.e. Distributor Account Managers, Chefmanship team and Customer Service team.

• Obtain and feedback information about competitors and their activities on the market.

• Control and manage assigned budgets for selling support in line with Unilever policies and strategy.

• Coordinate with Business Excellence and Supply Chain Team for demand planning.
  

Customer Negotiation and Coordination

• Conduct innovation sessions with customers to agree on products or concepts that fit both customers’ needs and agreed to UFS business strategies.

• Work with customers on consumer research to get an understanding of consumer insights, then propose solutions for the customer.

• Negotiate the price with customers to ensure the total volume and profit target are met.

• Regularly conduct customer business reviews.

• Build up strong relationships with customers through high-quality services and solutions.

Internal Negotiation and Coordination

• Coordinate with internal business support teams from Chef, Research & Development (R&D), Supply Chain, Channel Marketing and related functions to ensure smooth and efficient operations to support the business growth plan.

Candidate Criteria

Travel

• 70% of the time for travelling
  

Experience & Qualification

• Bachelor’s Degree.

• Minimum 3 - 5 years of relevant Account Management/Field Sales experience, with results-driven/achievement-focused with the end goal in mind.

• Currently an AKAM or KAM most preferred. Diverse key account management (FMCG or foodservice exposure) with reporting downlines an added advantage.

• Relevant industry; Foodservice, Retail-Consumer Foods, Hospitality & Tourism, Food-Tech, Banking & Finance.
  

Skill

• Strong communication and negotiation skills.

• Proven track record of delivery topline and bottom-line results.

• Proven track record of managing multiple stakeholders, customers and distributors, and delivering operational excellence.

• Passion for Growth: to demonstrate “Can-Do “attitude and leadership to reach outstanding growth levels.

• Change Catalyst: To initiate and drive necessary changes.

About Unilever: 

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.