Key Account Manager - Costco, Dollarama & Maille

Key Account Manager - Costco, Dollarama & Maille

Location: Toronto or Montreal

* International assignment is not available for this role and relocation for local and international candidates is not provided

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Reporting to the Head of Sales, Unilever Foods Division, this position will be responsible for the creation, implementation & communication of the customer plan, including trade investment management and application, that delivers the sales and profit targets.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Managing the total customer interface ensuring on-going development and profitable growth for the Foods categories at Costco, Dollarama & Giant Tiger.

• Leading and participating in Design for Channel initiatives to develop new packs that align with Costco & Dollarama’s priorities via JBP. Formulating plans to obtain agreed listings, retail pricing, distribution and product placement in Club. Evaluating customer tactics, plan implementation & recommendations to improve for the future.

• Maximizing sales results at the lowest cost by applying effective sales/marketing strategies, effectively negotiating trade promotions, and demonstrating effective budget management. This includes implementation of tactics that are developed through a shared planning process with fellow account teams, brand, trade marketing and supply chain, managing account spending efficiently and delivering targets within allocated budgets.

• Maintaining excellent trade relations and customer support for our brands through effective execution of brand strategy in combination with complete understanding of the customer’s unique needs and the marketplace conditions.

• Broker Management:  Manage ID Foods, ensuring they meet performance standards and sales goals.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Must be bilingual in French and English

• University degree preferably in Business Administration or Marketing

• Previous account development or trade/consumer or marketing or retailer experience within the mass/grocery/drug trade (minimum 3 years of experience).

• Proven leadership and strategic planning abilities, combined with strong financial management and analytical skills are essential.

• Working with a variety of data sources including AC Nielsen and customer purchased data is also a key requirement & asset.

• Passion for moving the business forward and be able to build and influence both internal and external relationships.  This individual must also be able to work independently and also as part of a greater team.

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• Critical SOL (Standards of Leadership) Behaviors

  • PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.

  • PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.

  • BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

25% Travel

Communicate customer/consumer complaints including reports of adverse reactions to appropriate cross functional teams (Customer Service and/or Consumer Engagement Centre)

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.