Main job purpose: To ensure efficiency and control of the business activities from order receipt to product delivery
The Customer Service Executive would be responsible for below activities
· Master Data management for entire portfolio listed with the customer and all DC/ Store
combinations
· Maintaining the Mapping in system as per the customer master
· Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
· Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,
MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
· Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores -
resolving issues on extra Appointment and PO Extensions
· Drive on shelf availability and support all marketing plans & new launches to deliver business
growth through flawless supply chain execution
· Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain
Team
· Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the
performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
· Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to
minimize Excess Ordering
· Meeting customers for replenishment review , master synchronization & sales forecast and
feeding back the inputs in the system
· Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast
accuracy , EDI etc)
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