Quality Innovation Specialist

JOB PURPOSE

Quality is a key driver of competitive advantage in the Personal Care and Beauty and Wellbeing business. The BU End to End Quality Innovation Specialist plays crucial role supporting role to business partner in delivering growth. The role drives culture of consumer obsession, learning from insights and driving superior products. The role demands business strategy, prioritising design cells and cross functional collaboration ensuring products delivers the best consumer experience. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.

The Quality specialist will support and lead respectivecategory Quality for products PC & BW in Europe with a Turnover of >2.5 billion Euros. The role will be responsible for deploying and lead where required Quality strategy, governance and goals that directly impacts marketplace success, our credibility with customers, consumer safety and on‐shelf quality of our products in the marketplace. This in turn impacts Unilever reputation and brand equity in ensuring quality for making brands unmissable superior.

The role will focus predominantly focus on Personal Care; it will partner with the BU Quality Organization team or categories (Skin Cleansing, Oral Care, Hair Care or Skin Care).

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• ​​Supporting governance to compliance of the products by design and delivery as part of innovation, 5S and operation projects

• ​Partnering R&D, Brand, SC, factories and CMs to bring consumer insights for innovations, follow process to enable risk mitigation, safe product with early product quality standards.

• ​Support or Lead as responsible for Superior quality through continuously evolving with the business expectations.

• ​Support governance to compliance of the products from manufacturing operations (own/CM).

• ​Works as part of BU quality team to make sure suppliers, CM and Unilever Manufacturing sites are geared up and able to develop capability inline with innovations and changes being made.

• ​Member of the Europe PC& BW Quality Team, represent BU team as required in innovation and change projects.

• ​Deliver BU quality KPI, measures and delivers improvements

• ​Conduct regular audits and inspections to monitor and evaluate the effectiveness of quality control procedures.

• ​Collaborate with cross-functional teams, suppliers, and external stakeholders to prevent by design and address quality issues and drive continuous improvement initiatives.

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• ​Work with the innovations and operations team on consumer complaints, insights and feedback for business UBS conversations.

• ​Raises the risk in technical steercom or IB to make informed decision with business team

• ​Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market.

• ​Support in developing new capabilities as well as improvements in current/new manufacturing site to land innovations and big 5s changes.

• ​Maintain an effective Change Management system to ensure business changes are effectively landed first time right

• ​Deploy a digital Quality transformation program

• ​Support in the BU E2E Culture Quality Transformation Program

• ​Be the voice of quality in cross functional team and influence to make right choices for consumers even if it means challenging the norms and developing new standards/methods across functions to land safe and superior products

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REQUIRED QUALIFICATIONS

• ​​Strong consumer understanding and ability to bring in insights and influence team making right choices to win competitively.

• ​Understanding of global and operational business strategy and challenges;

• ​Cross functional partnership in a project or programme, ideally with R&D, Marketing and Supply Chain. Experience in driving quality programmes with external partners.

• ​Auditing skills: experience in leading and coordinating audits (preparation, execution and follow up of identified improvement plans), assessing external partners and factories against Unilever GMP and Hygiene standards, internal procedures, and relevant external requirements for the assigned technology

• ​Analytical skills: Utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.

• ​Communication skills: Collaborating with cross-functional teams, suppliers, and regulatory agencies to learn and develop new platforms for innovations as needed and drive the change.

• ​Problem-solving abilities: Investigating consumer complaints, and implementing change for 5s, innovations and any transformation program

• ​Experience in virtual teamwork.

• ​Quality management expertise: Developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency to launch new innovations and change in market.

• ​Track record of delivering quality performance improvement within multiple large to small manufacturing sites;

• ​Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks;

• ​Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.

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PREFERRED QUALIFICATIONS

• ​​Minimum 3 years experience, preferrable in Consumer goods industry

• ​Technical related degree or university degree preferrable

• ​Worked with Personal Care or Beauty & Wellbeing categories (cosmetics) preferrable

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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

(US add on):

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.