Order Entry Specialist

Unilever is currently hiring for Order Entry Specialist

Reports to: Unsal Celik

Scope: Turkey

Location: Umraniye

Terms & Conditions: Full Time, Local Terms only

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Order to Cash INTRODUCTION

Order to Cash, also known as O2C or OTC, refers to the set of business processes for receiving and processing customer sales and claim orders for goods and services and their payment.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are excited for an opportunity to play a role in delivering performance for Customer Operations by focusing end to end processes enabled via key technologies and ways of working across this eco-system to deliver value, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Managing Turkey business day to day order entry process with putting quality, compliance, and efficiency as key focus
• Responsible for applying effective operations, prioritizing workload to meet the demand and service
• Analyzing and supporting improvement opportunities for Order Entry processes to achieve cost / time savings
• Supporting Morocco and Tunisia (as back-up) with process & system expertise
• Supporting transition projects deployment for relevant Order Entry processes
• Working collaboratively with regional & local O2C, IT and local Customer Service teams

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor’s degree
• Excellent Turkish and good English communication and presentation skills, both written and verbal
• Customer centric mindset
• Team player with flexibility and a positive attitude
• Effective problem identification and solution skills
• Strong analytical skills to establish plans and manage multiple assignments.
• Organized self-starter who can act with limited supervision
• Understanding and good application of Microsoft Excel & PowerPoint
• SAP experience (preferred)

Skills

• Collaboration, stakeholder management, agile delivery, problem solving, data driven decision making

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.