Ice Cream Ben & Jerry's Quality Manager – Vermont Manufacturing

Overview

Quality is a key driver of competitive advantage in the Ice Cream business. Quality Expertise, Performance & Innovation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers. Following HACCP process, Company policies and Supply Chain initiatives. The Quality manager will oversee the site quality agenda, world class manufacturing quality pillar programs and be an active part of site leadership team

The QA Manager leads the Quality agenda Unilever, with focuses on leading, defining, developing, preparing, operationalizing, integrating, facilitating and coordinating the Quality policy, strategy, processes, Quality management system and standards. While ensuring harmonized implementation and integration for Quality in design, technology, supply, manufacture, and delivery across the Unilever Ice Cream network.

Key Responsibilities:

• Manage expertise function in the SU, ensuring compliance with the Food Safety Program.
• Support disruptive innovations, ensuring all new products align with high standards related to product safety and quality.
• Assist in developing food safety procedures on factory standards aligned with global standards and local legislation requirements.
• Lead and participate in root cause analysis (RCA) and corrective& preventive action (CAPA).
• Capture lessons learned and feed them back internally and promote a no-fault-forward and continuous improvement quality culture.
• Provide technical input toe consumer & product complaint, inquires or continuous improvement activities
• Drives continuous improvement initiatives within the supply chain, optimizing efficiency and reducing defects.
• Deploy and ensure QMS (Quality Management System) in the BU by the alignment with local legal requirements and global quality policies & procedures.
• Develop & Deploy BU Quality OKRs and monitor ongoing progress and performance in a timely manner.
• Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements.
• Build a strong Quality culture in the Site and business by fostering a strong collaborative team environment across the Site and Business.
• Participates in managing, advising and coordinating Quality Incident Management process (including recalls) using project management approaches and following internal policies, providing guidance on action resolution, and the reporting and replication of lessons learned

Professional Skills & Competencies:

• Strong knowledge of food safety regulations and standards: Experience ensuring compliance with regulations such as c GMP, HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within foods, preferred Ice Cream and other dairy foods.
• At least 10- 15 years of relevant experience as a quality leader
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
• Excellent problem-solving abilities, analytical skills, and attention to detail preferred Six Sigma and lean manufacturing.
• Self-motivated and enthusiastic,
• Strong ability to work to deadlines and task prioritization
• Auditing skills and clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
• Being flexible and responsive to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient.

The role currently reports to the Factory Director

Are you a brave problem solver with Consumer passion?

Do you have continuous improvement mindset and find clever solutions to a variety of challenges?

Are you a supportive listener and interested in understanding others?

Are you a team-player with a lot of energy and positive attitude?

Do you want to make impact and be part of the Ice Cream Quality Transformation journey?

Then please apply for this role, you might very well be the one we are looking for!

Please apply online with your CV and add your OPS if possible. Your application will be reviewed against the requirements, and we will be in touch to provide you with an update on the status of your application.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.