Global Customer Hub Senior Associate

Job Title: Global Customer Hub Senior Associate

The Global Customer Hubs Senior Associate will be the focal point for ensuring that processes owned by the hub are run effectively and efficiently across the entirety of the end to end operations (Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and
Reports).

Deliver value through operational excellence

• Accountable for ensuring day to day operations is delivered with super

• experience by the hub for the market. Drive KPIs/SLAs and evaluate for

• any additions/ changes with changing business requirements

• Accountable for a robust and fully functioning governance model

• between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design

• to life. This includes ensuring rigorous GFCF and operational controls,

• and an effective BCP is in place in the hub operations.

• Accountable for ensuring operations is on its path toward world class

• level of productivity through continuous improvement. This includes

• delivery of the committed hub efficiencies, ensuring actual FTE in

• operations matches what is in the contractual price workbooks.

• Enable growth through standardization and digital transformation

• Leverage global scale of operations by driving standardization of

• operations as per the global process model, working closely with the

• markets and hubs.

• Drive maximum adoption of technology – both in terms of breadth of

• application across different scenarios / use cases, and depth of usage

• (i.e. level of no touch operations). This requires coordination and

• collaboration with the market, hub, and product & capabilities teams.

• Develop the hub into a solutions partner providing decision support

• through analytics and insights

• Lead a partner development program to ensure hubs have the right

• capabilities to deliver superior experience and a winning operation

• Improve Univoice Scores (especially Culture Index)

• Lead and actively participate in the global network of hubs

Finally, and critically, this role is accountable for operating, developing
and sustaining a high performing team to deliver across the key areas of responsibility.

The person must have at least 3 years of experience in establishing a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.