Personal Care Indonesia Community Experience Specialist

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are an enthusiast marketer who is passionate about building a strong loyal community by collaborating with key stakeholders and bringing the spark to bring people closer to living with our personal care brands, then this role is just for you!

Main Responsibilities

• Responsible for leading and driving the community management agenda to strengthen brand relevance and equity across owned social channels, ensuring a consistent and impactful brand voice
• Own the end-to-end community engagement strategy, including moderation standards, engagement guidelines, and escalation management, to deliver best-in-class consumer experience
• Drive brand performance through strategic community initiatives, UGC amplification, and community-led activations that support demand generation and brand building objectives
• Analyze community sentiment, post-performance, and engagement trends to generate actionable insights and inform content optimization and narrative direction
• Stakeholder management and collaborate with cross function includes External agencies and internal stakeholder
• Monitor and manage community-related budgets and resources to ensure efficient and effective deployment

Candidate Criteria

Experience & Qualification

• Bachelor’s degree in health related, social studies, or related field 

• Minimum of 2-3 years of experience in community and stakeholders’ management or marketing. 

• Strong curiosity to understand of consumer behaviour, market trends, and competitor analysis. 

• Strong confident to managing cross-functional teams and collaborating with internal and external stakeholders. 

• Demonstrated leadership abilities, including the ability to inspire and motivate team members. 

• Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment. 

Skill

• Excellent communication and presentation skills, with the ability to articulate brand vision and strategy effectively. 

• Analytical mindset with proficiency in data analysis and interpretation to make informed decisions. 

• Creative thinking and problem-solving skills, with a passion for innovation and driving change. 

• Proficiency in social media and amplification

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.