Customer Operations Product Deployment Analyst

Customer Operations​ Product Deployment Analyst

Reports to: Customer Operations Deployment Manager EU

Scope: Regional (Europe)

Location: Poland

PURPOSE OF THE ROLE

The Customer Operations Product Deployment Analyst is a core role within the Customer Operations Product Domain and sits within the overall UniOps Organisation.

This role will have a specific focus on deploying new Customer Operations products or changes in existing products to our markets in Europe, ensuring seamless landing, high adoption for benefit realization. Your key objectives are to:

• Execute deployment of CO products in Europe (Business Group led and 1Unilever markets)

• Drive and execute relevant local configurations (not customizations) of the products

• Support improving adoption of the products

• Improve the overall quality of the CO products
  

This means you will need to have strong business context, manage relationships with the functional stakeholder(s), bring product plans together for cohesive deployment plan and work close to UniOps CDIO teams for a seamless landing of our digital products.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

As a Deployment Analyst, you will own the execution of deployment activities related to CO domain products – Logistics – in Europe. Whether dealing with products, UniOPs BG/BU (CDIO) or the markets/hubs this role will need to liaise and lead a broadly skilled x functional team. This multifaced role drives value through superior product deployment and adoption. Key activities include:

Product Deployment:

• Executes end to end deployment activities according to the plan

• Drive relevant local configurations on products – not customization

• Execute plan for local data integration

• Develop a communication/release plan together with BG/BU (CDIO) teams
  

Product Adoption:

• Work together with CDIO teams to support improving product adoption

• Support CDIO to organize the key user network
  

Continuous Improvement:

• Support product teams with strategic input coming from product deployment

• Support product teams on prioritization of requests coming from the markets.

Local System Support

• Own the support of local systems until decommissioning by global products

EXPERIENCES & QUALIFICATIONS

• Experience delivering in large transformation programs involving multiple markets/platforms

• Business acumen in Supply Chain & Customer Development

• System development & implementation

• Product delivery

• Strong Collaboration and Team player

SKILLS

• Agile Delivery

• Project Management

• Collaboration

• System thinking

• Discipline

• Risk management and mitigation

• Change management

• Demonstrable capabilities in creating and managing senior relationships, including presentation, influencing and communication skills.

WHAT YOU CAN EXPECT:

• Hybrid work and flexibility

• Opportunities for the development and improvement of qualifications

• Benefits: annual bonus, life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others

• Extra days off to take care of yourself and others

• Unilever store - Our products at attractive prices

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.