Ice cream E-commerce account manager

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB DESCRPTION & PURPOSE:

We are looking for a passionate and high-performing Customer Account Manager to support the acceleration of Unilever’s Rapid Delivery business. As a key Rapid Delivery market and a critical DCOM growth pillar, this role has high exposure and the potential for high impact at a UK and global level. The Customer Account Manager will support the Rapid and Aggregator controller with the day-to-day relationship with our key customers; building, developing and executing JBP plans which deliver USG, Share and Profitability growth, as well as the long-term Rapid Delivery strategy to accelerate our growth plans.

RESPONSIBILITIES:

Build strong, sustainable customer relationships with your designated Rapid Delivery customers (GoPuff, Zapp, Snappy Shopper). P&L responsibility for your rapid delivery customers, including the delivery of internal metrics (Volume, Turnover, Gross Profit, and UOP) and all direct investment (including BMI) for the Rapid Delivery customers. Build and execute winning Joint Business Plan for relevant customers. Manage in-month performance vs forecast, working closely with Wholesaler CAMs and Customer Operations, and effectively manage accruals, pricing, range changes, and S&OP. Provide clear, timely, and actionable business reviews, inputs and updates to all relevant functions.

KEY DELIVERABLES:

Business fundamentals: strong commercial acumen, internal reporting accuracy, stakeholder management, and, at the category level, developing and executing the category growth plan. Business performance for your designated Rapid Delivery accounts, with a key focus on distribution, volume and share. Individual 3+1’s. Design and execute a multi-year Rapid Delivery strategy to accelerate growth.

KEY EXPERIENCE AND QUALIFICATIONS REQUIRED:

Customer Management – ideally from a previous or current high impact CAE/CAM role. Strong commercial acumen and commercial creativity, with previous E2E experience managing a P&L. Exceptional customer partnering. Holistic selling experience, with demonstrate skill in using category, shopper and customer data to build compelling selling stories.

COMPETENCIES:

Accountability and Responsibility Consumer and Customer Love Bias for action