Customer Experience Coordinator

Unilever is currently hiring for Customer Experience Coordinator!

Scope: Poland

Location: Poland, Warsaw

Terms & Conditions: Hybrid working model. Right to work in Poland required. No relocation assistance will be available.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are customer-oriented with high analytical skills and good knowledge about O2C processes and Supply Chain processes, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Data Analysis, Reporting by implementing: VBA, PBI.

• Process Automation: Develop and maintain VBA scripts and macros to automate routine tasks within the Customer Operation, cost simulation and performance reporting

• Data Visualization: Create interactive and informative dashboards or reports to communicate key supply chain metrics and insights to stakeholders

• Integrating new customers and channels into existing processes in close alignment with CD

• Input to commercial contract (Logistic, TTS, electronic data exchange )

• Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior

• Working closely with customers and using data analytics to get customer insights

• Using customer insights to propose and drive improvements

• 1st point of contact for Grow for order to cash related questions

• Managing recalls together with quality and CBD (control/support for shipping communication, monitoring of quantities & costs)

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• A minimum of 2 years of experience in go to market supply chain functions as Customer Service or Logistics.

• Advanced knowledge of SAP and MS Office (including VBA, PBI, PPT)

• AATP, Customer Portal , Pega CMD, Dashboards & Reports, High Radius Deductions

• English language - minimum B2 level as a must

Skills

• Analytical skills, solution & problem-solving mindset

• Communication & collaboration skills

• Understanding of processes and technology

• Understanding customers and their needs

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
  

WE OFFER YOU:

• Work on the contract of employment, annual bonus,
• Learning environment and personal development.
• Attractive benefits package including private medical care (Medicover); retirement package, private life insurance (Unum), sport package (Benefits System), 2 additional days of vacation; Unilever shop for employees; access to the learning platform; access to Legimi; psychological support via EAP platform, and many more!

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.